Q: Where are you located?
A: Our private studio is located in Sylvania which is south of Sydney in NSW, Australia
Q: Do you have a store I can visit in person?
A: White Cherry Invitations is an online store, therefore there is not a physical shop that you can visit. If you would like to view our range of stationery & signage, get in touch to see when we will be at the next local wedding expo or venue open day in NSW. You can also order a FREE swatch card here to physically see your favourite paper/card colours in person.
Q: When should I send my invitations to my guests?
A: We suggest that you send your guests their invitations approximately 3 to 4 months before your wedding. This will allow plenty of time for your guests to save the date, make arrangements and reply with their RSVP. However, you can send your invitations out sooner than this or as close as 2 months out from your wedding if you prefer.
If you are having a destination wedding we suggest sending save the dates between 8 – 12 months before your wedding so your guests can make travel arrangements and book the necessary accommodation.
Q: How long will it take to make my invitations?
A: It generally takes 2 – 3 weeks to make your stationery/signage from the time you approve the digital artwork White Cherry Invitations sends you. Your digital artwork will be sent to you within 3-5 days of receiving your wording. All of the wording links and next steps are provided to you in your confirmation email once you place your order online.
Q: Should I send Save The Dates?
A: Save the Dates can be nice to send to your guests however it isn’t absolutely necessary unless you are having a destination wedding or you want to make sure everyone has had plenty of notice. Between travel arrangements and busy schedules, sending a save-the-date will increase guests’ chances of attending your celebration.
Tip: Amongst the excitement of booking your wedding reception and locking in the finer details, be sure to carefully select your guest list before you send your save the dates. Sending a save the date card is also considered a formal invitation to attend your wedding and your guest will expect to receive the main invitation containing the specifics of your big day. Try and not have any regrets with someone you invited due to early excitement!
Q: What is deemed a destination wedding
A: We would classify a destination wedding, a wedding where the majority of your guests need to travel a long distance which requires them to book accommodation and make travel arrangements. For a destination wedding it is a good idea to send out save the dates between 8 – 12 months before your wedding so they can make travel arrangements and book necessary accommodation.
Q: What are your printing methods
A: All of our stationery is digitally printed with speciality laser printers. We offer digital printing in black ink, white ink (yes white ink) and coloured ink.
Q: Do you print in white digital ink?
A: Yes! We have the speciality white ink digital printer to be able to print in white ink! It looks incredible too!
Q: What do your prices include?
A: All prices shown for each product is outlined in each product description. You can add optional extra's to products simply by selecting them when viewing the product.
All prices include the FULL process to create your stationery/signage. From the wording layout, artwork changes, printing, cutting & assembly. Matching quality coloured envelopes are included for all invitations, save the dates & thank you cards.
Q: Do you have a minimum order quantity?
A: No, we offer you the flexibility of ordering what you need, however, if you require less than 20 invitations, save the dates or menus a $80 artwork fee will be invoiced to you once your order is received.
Q: Can I purchase a sample first?
A: Yes you can order a sample. You can do so by adding 1 qty of your preferred item to your shopping cart. Please note all samples are text generic and are not customised with your specific details. This can be done, however, a $50 artwork fee applies.
You can also order a FREE swatch card here to physically see your favourite paper/card colours in person.
Q: Are envelopes included?
A: Yes all invitations, save the date cards & thank you cards include a coordinating coloured envelope which you select at the time of ordering.
If you choose a black or dark coloured envelope, please note that the guest names and address will be printed in white digital ink and is included in the price.
FREE guest name and address printing on all envelopes is included.
Q: How many extra invitations should we order?
A: To save you time and fuss of needing a few more invitations, we always recommend ordering a few spares for last minute guest list changes, lost invitations in the post or if you want to have one as a keep sake. We would suggest ordering 5 – 10 spare invitations for this.
Q: What currency are your prices in?
A: Our prices are written in Australian Dollars, however if you want to check what currency the price is for your country, please note the currency code next to the price to confirm the currency you are viewing.
Q: Is the Australian Goods & Services Tax (GST) included in your prices.
A: No, White Cherry Invitations is not registered to charge GST.
Q: What payment methods do you accept?
A: We accept full payment via credit card (Visa, MasterCard) and PayPal. We also accept payments made with After Pay where you can make 4 interest free payments fortnightly.
Please see Afterpay terms and conditions here.
Q: Can I choose my own wording for my invitation & cards?
A: Yes of course! However if you are unsure, please let us create the wording for you and you can make changes from there.
Q: Do you deliver outside of Australia?
A: Yes we do ship worldwide.
Q: Can you post the invitations to our guests for me?
A: Yes we can do this for you. Please advise us in the notes of your shopping cart if this is something you would like and an invoice will be sent to you for the cost of the stamps to send each one.
Q: How do you ship my invitations and stationery?
A: We carefully pack and ship your invitations via our national postage service, Australia Post (www.austpost.com.au). A note for our international customers: Any duties and/or taxes are to be paid by buyer.
Q: How much does it cost to post each invitation to my guest?
A: Within Australia, the cost to post an invitation depends on the size and weight of your invitation. Invitations that are smaller than 13cm wide x 19cm tall x 5mm thick are $1.50 to post. Most engagement invitations, save the dates and thank you cards would only be $1.50 to post. (Price of stamp is as at November 2024)
For international locations (outside of Australia) please take your sample invitation to your local posting facility to determine how much each invitation will cost to post.
Q: Can I collect my order rather than paying for delivery?
A: Yes, I am located in Sylvania, south of Sydney in NSW Australia and with prior arrangement this can be organised.
Q: Can I order during the sale, even if my wedding isn't until late next year?
A: Yes absolutely! Once you have chosen your design and your optional inserts, your order will be scheduled for production approximately 4-5 months before your wedding date. Your invitation wording details and your final guest list will be required at this time. Once your wording details are submitted, I will create your digital artwork for you to review and approve. Once everything is approved and your guest list is received, it will then take me approx 2-3 weeks* to make everything (so please keep this in mind).
Q: Can I order place cards only?
A: Yep, you can order whatever you want. The discount is storewide with no minimum spend.
Q: If I order during the Black Friday sale, when will my items be shipped?
A: Production will commence from January 2025 for weddings that have priority. Priority is based on the item ordered and the date of the wedding/event. Once orders are approved for printing it will take approximately 2-3 weeks for your stationery to be made.
Note: The production calendar is fully booked for the remainder of this year which includes any items required for weddings/events in December 2024 and January 2025.
Please note that our studio will be closed for 2 weeks over Christmas (21 December 2024 - 5 January 2025, reopening Monday, 6 January 2025).
Q: I haven't finalised my guest list, so I am not sure how many invitations, menus or place cards I need to order.
A: That's ok, I am very flexible with this as I understand guest lists are hard to finalise. When placing your order now, order 10% less than you think you will need. Later, when you have your final guest numbers or confirmed RSVP replies, and you see that you need more, you can order more at the same Black Friday sale rate (I'll send you a personalised discount code). Please note this discount code won't be applicable to new products you order after the Black Friday sale, only additional amounts to what you already ordered.
Happy wedding planning and if you have any other questions, please don't hesitate to ask by emailing Belinda at hello@whitecherryinvitations.com.au
