FAQ's - White Cherry Invitations

FAQ's

ABOUT US
Q: Where are you located?
A: Our private studio is located on the coastal shores of Cronulla which is south of Sydney in NSW, Australia

Q: Do you have a store I can visit in person?
A: White Cherry Invitations is an online store, therefore we don’t have a physical shop that you can visit. If you would like to view our physical invitations, you can purchase a sample of your favorite design by clicking here.

GENERAL
Q: When should I send my invitations to my guests?
A: We suggest that you send your guests their invitations approximately 3 to 4 months before your wedding. This will allow plenty of time for your guests to save the date, make arrangements and reply with their RSVP. However you can send your invitations out sooner than this or as close as 2 months out from your wedding if you prefer.
If you are having a destination wedding we suggest sending save the dates between 6 – 12 months before your wedding so your guests can make travel arrangements and book necessary accommodation.

Q: How long will it take for me to get my invitations?
A: It generally takes between 2 – 4 weeks from the time your deposit is paid to receiving your invitations. This is based on all of our emails being responded to within 24 hours and for postage with Australia. For International brides, the time frame is approximately 3 – 4 weeks. All of our invitations are handmade by the White Cherry Invitations team with love and care which takes time to ensure your invitations are perfect in every way.

Q: Should I send Save The Dates?
A: Save the Dates can be nice to send to your guests however it isn’t absolutely necessary unless you are having a destination wedding or you want to make sure everyone has had plenty of notice. Between travel arrangements and busy schedules, sending a save-the-date will increase guests’ chances of attending your celebration.

Tip: Amongst the excitement of booking your wedding reception and locking in the finer details, be sure to carefully select your guest list before you send your save the dates. Sending a save the date card is also considered a formal invitation to attend your wedding and your guest will expect to receive the main invitation containing the specifics of your big day. Try and not have any regrets with someone you invited due to early excitement!

Q: What is deemed a destination wedding
A: We would classify a destination wedding, a wedding where the majority of your guests need to travel a long distance which requires them to book accommodation and make travel arrangements. For a destination wedding it is a good idea to send out save the dates between 6 – 12 months before your wedding so they can make travel arrangements and book necessary accommodation.

Q: What are your printing methods
A: All of our stationery is digitally printed with special laser printers. We offer digital printing in black ink, white ink (yes white ink) and coloured ink.

PRICING & ORDERING
Q: What do your prices include?
A: All prices shown for each product is outlined in each product description. Optional Extra’s may apply to some products, such as invitations, which you can add in addition to the main item. All prices include FULL assembly of the item. Matching quality metallic or matte envelopes are included for all invitations, engagement invites, save the dates & thank you cards.

Q: Do you have a minimum order quantity?
A: No, we offer you the flexibility of ordering what you need.

Q: Can I purchase a sample first?
A: Yes of course, you can purchase a sample of our wedding invitations here

Q: How many extra invitations should we order?
A: To save you time and fuss of needing a few more invitations, we always recommend ordering a few spares for last minute guest list changes, lost invitations in the post or if you want to have one as a keep sake. We would suggest ordering 5 – 10 spare invitations for this.

Q: What currency are your prices in?
A: Our prices are written in Australian Dollars, however if you want to check what currency the price is for your country, please note the currency code next to the price to confirm the currency you are viewing. 

Q: Is the Australian Goods & Services Tax (GST) included in your prices.
A: No, White Cherry Invitations is not registered to charge GST.

Q: What payment methods do you accept?
A: We accept full payment via credit card (Visa, MasterCard) and PayPal. We also accept payments made with After Pay where you can make 4 interest free payments fortnightly. 

Afterpay is an interest free payment plan option where you can spend up to $1,000.

The funds for the first payment will need to be available on your card at the time of purchase. If you wish to return your items you can simply return through the normal process and you will be refunded through Afterpay.

Please note: if you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.

PERSONALISATION
Q: Can I choose my own wording for my invitation & cards?
A: Yes of course, these are your invitations!  Please view our wording options to assist you. If you have any specific wording requirements you can simply email these to us and we will create your artwork accordingly. There is an unlimited amount of changes you can make to your digital artwork to ensure everything is perfect, correct and exactly what you want. Please note that changes are not permitted after you have provided final approval of your artwork.

Q: Can you print my guest names and addresses on our invitations and stationery?
A: Yes we can do this for you. There is a small fee of $1.50 AUD applicable for most items. Please ensure you include this optional extra when you are building your invitation suite in the online store. Please note that if you would like to hand write your own guest names on each invitation, to be aware that you may need to undo a ribbon bow which could be difficult to tie back up. 

Q: How do I send you my guest names and addresses?
A: If you have chosen to include your guest details within your stationery, we will require you to complete our guest list templates. 

Q: Do you print languages other than English?
A: Yes we do, however we will require you send us the exact wording to ensure the text is written grammatically correct. 

Q: Do you send me artwork proofs before my invitations and stationery are made?
A: Yes we send proofs of your stationery artwork for your review and approval. You must provide approval sign off before anything is printed to ensure they are correct. Rest assured we offer unlimited artwork proofs to ensure your invitation and/or stationery is exactly as you want it. Your artwork proof will be drafted to scale and will look exactly as it will be printed - font style, spacing and all.

Q: I like one of your invitations however would like it to be in another colour, is this possible?
A: Yes this is definitely possible. Please email us at hello@whitecherryinvitations.com.au with the name of the invitation, web link or screen shot of the design requesting the colours you’d like and we will let you know which elements of the design can be changed to suit your colour theme. There is generally no extra charge to do this, however if there is we will advise you at the time of enquiry.

DELIVERY
Q: Do you deliver outside of Australia?
A: Yes we do ship worldwide. Shipping rates will be calculated for orders to be sent to New Zealand, USA and UK. If you are from another country please contact us for pricing to send your goods to you.

Q: Can you post the invitations to our guests for me?
A: Yes we can do this for you. There will be an additional fee of $0.25 per item we send in addition to the postage fee. 

Q: How do you ship my invitations and stationery?
A: We carefully pack and ship your invitations via our national postage service, Australia Post (www.austpost.com.au). A note for our international customers: Any duties and/or taxes are to be paid by buyer.

Q: How much does it cost to post each invitation to my guest?
A: Within Australia, the cost to post an invitation depends on the size and weight of your invitation. Invitations that are smaller than 13cm wide x 19cm tall x 5mm thick are $1.00 to post. Most engagement invitations, save the dates and thank you cards would only be $1.00 to post. Larger invitations such as the majority of our square invitations (16cm x 16cm) are $2.00 each to post. Invitations which upgrade to a rigid box may be more expensive to post depending on the finished packaging you choose to send it in. We always recommend that you take a sample of your invitation to the post office to determine how much it will cost to post before confirming your order.

For international locations (outside of Australia) please take your sample invitation to your local posting facility to determine how much each invitation will cost to post.

Within each invitation description are the measurements (width, depth & height for each invitation as well)

Q: Can I collect my order rather than paying for delivery?
A: Yes,we are located in Cronulla, south of Sydney in NSW Australia and with prior arrangement this can be organized.